Refund Policy

Refund Policy for Al Marwah

Effective Date: January 1, 2015

Thank you for shopping with Al Marwah. We strive to ensure that you are fully satisfied with every purchase you make. Please review our refund policy below for both online and in-store purchases.

1. Eligibility for Refunds

• Items must be unused, in their original packaging, and accompanied by a valid proof of purchase.
• Returns and refund requests should be made within 14 days of purchase.

2. Non-Refundable Items

• Perishable goods, such as fresh produce, are non-refundable.
• Items sold on promotion or at a discount are not eligible for refunds, except in cases of defects.

3. Defective or Damaged Items

• If your item arrives damaged or is defective, please contact us immediately at [email protected] or call 44440444. We will arrange for an exchange or a full refund as per your preference.

4. Process for Refunds

• Approved refunds will be processed via the original payment method. Please allow up to 10 business days for the refund to reflect in your account.

5. Contact Us

• If you have any questions regarding this refund policy, feel free to reach out to us at [email protected] or 44440444.