Privacy Policy

Last Updated: March 1, 2025

1. Introduction

Welcome to Al Marwah, operated by Al Marwah, a multi-vendor platform for food, grocery, and pharmacy delivery. Your privacy is important to us, and we are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect your data when you use our platform. By accessing Al Marwah, you agree to the terms outlined in this policy.

2. Information We Collect

2.1 Personal Data

We collect personal information when you interact with our platform, including:

• Account Registration: Name, email, phone number, and address.
• Orders & Transactions: Purchase history, payment details, and delivery addresses.
• Support Requests: Any details you provide when contacting customer service.

2.2 Automated Data Collection

We automatically collect certain information to enhance your experience:

• Device Information: Your IP address, browser type, and device identifiers.
• Cookies & Tracking Technologies: Used to analyze usage patterns and personalize content.
• Location Data: If permitted, we collect location details to optimize deliveries.

3. How We Use Your Data

We use your information for the following purposes:

✅ Processing Orders: Managing purchases, deliveries, and refunds.

✅ Personalization: Recommending products and improving your experience.

✅ Marketing & Promotions: Sending updates, promotions, and special offers (with your consent).

✅ Security & Fraud Prevention: Protecting user accounts and preventing fraud.

✅ Analytics & Improvements: Enhancing platform performance based on user feedback.

4. Data Sharing & Third Parties

Your data may be shared with:

• Vendors: To fulfill your orders and process transactions.
• Delivery Partners: To enable real-time delivery tracking.
• Payment Processors: To facilitate secure transactions.
• Analytics & Marketing Services: To improve our platform and user experience.

⚠️ We never sell your personal information to third parties.

5. Data Security

We implement advanced security measures to protect your data, including:

🔒 Encryption: Your sensitive information is encrypted during transmission.

🛡 Secure Storage: Data is stored on secure servers with restricted access.

🚀 Regular Security Audits: We continually assess and improve our security protocols.

6. Your Privacy Rights

You have the right to:

• Access & Review: Request a copy of your personal data.
• Edit & Correct: Update inaccurate information in your account.
• Delete Your Data: Request account deletion (subject to legal obligations).
• Opt-Out of Marketing: Manage your preferences through account settings.

7. Cookies & Tracking

We use cookies and tracking technologies to:

• Enhance user experience.
• Analyze usage patterns.
• Provide personalized recommendations.

You can manage your cookie preferences through your browser settings.

8. Account Deletion Process

If you wish to delete your account, please follow these steps:

1️⃣ Log in to your account.

2️⃣ Navigate to MENU > PROFILE > DELETE ACCOUNT.

3️⃣ Confirm your deletion request.

⏳ Processing Time: 7-8 working days.

⚠ Important: Clear any outstanding dues before deleting your account.

9. Location Tracking for Delivery Personnel

9.1 Purpose

We request background location access to:

• Optimize delivery routes.
• Ensure real-time tracking.
• Improve delivery efficiency.

9.2 Data Protection

• No External Sharing: Location data is used strictly for operational purposes.
• User Control: Delivery personnel can enable/disable location access at any time.
• Data Retention: Location data is deleted when no longer needed.

10. Children’s Privacy

Our services are not intended for children under 13 years of age. If we discover that a child has provided personal information, we will delete it immediately.

11. International Data Transfers

If you access Al Marwah from outside Qatar, your data may be transferred to and processed in Qatar. By using our platform, you consent to such transfers.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing personal data.

13. Compliance & Governing Law

This policy is governed by the laws of Qatar. Any disputes will be handled in Qatar’s Courts.

14. Changes to This Policy

We may update this Privacy Policy periodically. You will be notified of any major changes via:

📢 In-app notifications

📧 Email alerts

15. Contact Us

For questions or privacy concerns, contact us at:

📩 Email: [email protected]

📞 Phone: +974 44440444

Thank you for trusting Al Marwah with your privacy!